My order has not been delivered

On the day of your delivery, you should receive a text from us that gives you your delivery slot. The text will also include a link to our couriers website where you can request alternative delivery instructions (leave with neighbour etc).

*If you would like to leave ongoing delivery instructions for our courier, you can download their mobile app which will allow you to set default preferences for all future orders.

Screengrab of SMS message detailing your driver, when your food will be delivered and what to do if you're not going to be in

You can also track your delivery throughout the day here.

In the unlikely event that our delivery partner is unable to deliver your order on the specified date, the parcel will be disposed of by the carrier because delivery of perishable food items cannot be delayed.

If your parcel hasn't arrived please contact our dedicated Support Team.