Why is my order pending/on hold?

If your order is pending/on hold it will most likely be due to the payment not being authorised by your bank or building society.

We should have sent you an email advising that you that your payment failed and that you should check that your card details were all up to date.
We will then attempt to take the payment the following day at 10 am.
Your payment may have declined due to one of the following reasons so please check your details before we try to authorise the payment again:
  •  Insufficient Funds
  •  Incorrect Details entered on the site (card detail is incorrect or billing address does not match where card is registered)
  •  Card does not originate in the UK
  •  Expired Card
  •  Fraud prevention via your bank
To update your payment details:

Simply log into your account and click on 'Payment Options'.
At this stage you can update the payment details by entering them and clicking save.
These details can then be used for any orders currently recorded in the Future Deliveries Section of your account and any other future orders.