How do I cancel a "one off" order

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Once an order has been placed and payment made, your order will immediately start processing. You will therefore be unable to cancel a one off order via our web site.

To cancel a one off order, please contact Customer Support.

Once your order has started to be packed for shipment we will be unable to cancel the order for you. You can use this FAQ to better understand the ‘cut off times*’.

*Cut off times are standard operating procedures however may occasionally vary due to extenuating circumstances.