My order is missing items!

Although very rare, occasionally we may have to short pack your order if we have sold out of a particular product. 

In such a case you will receive advance communication via email and we will process a refund for the item(s) when shipping your order (refunds can take up to 10 working days to appear in your account).

If you believe a refund has not been issued, please contact the Customer Support here with:

  • your order number 
  • a list of the missing item(s)