Delivery Speed

Whether you order a super lean meat hampers or super tasty ready meals, you will enjoy a fantastic delivery service that will get you your food exactly when you need it.

Super Chilled Delivery

When it comes to delivery, you are completely in control. We offer the earliest available delivery date your food can be delivered by default, but you can choose what day your food will be delivered.

For Do The Unthinkable™ Orders:

If you place an order which includes our Do The Unthinkable™ program, the following order schedule will apply.

  • Order before 6am on Monday and receive your order on Wednesday
  • Order before 6am on Tuesday and receive your order on Thursday
  • Order before 6am on Wednesday and receive your order on Friday
  • Order before 6am on Thursday and receive your order on Saturday
  • Order before 6am on Saturday and receive your order on Monday
  • Order before 6am on Sunday and receive your order on Tuesday

Please be aware that the first available delivery date may not be the day shown above in the unlikely event of operational or stock related issues. If and when this is the case we will always do our best to communicate this, so you are aware.

For All Other Orders:

If you place an order which does not include our Do The Unthinkable™ program, the following order schedule will apply.

  • Order before 6am on Monday and receive your order on Wednesday
  • Order before 6am on Tuesday and receive your order on Thursday
  • Order before 6am on Wednesday and receive your order on Friday
  • Order before 6am on Thursday and receive your order on Saturday
  • Order before 6am on Friday and receive your order on Monday or Tuesday

Please be aware that the first available delivery date may not be the day shown above in the unlikely event of operational or stock related issues. If and when this is the case we will always do our best to communicate this, so you are aware.

Track Your Order

Once your order has been processed you will receive an e-mail with the details of your courier and full tracking details, courtesy of our courier.

SMS Delivery Notifications

To help you keep up to date with when your order is arriving, on the day of your delivery you will receive SMS messages letting you know when your order will be delivered and confirmation it has been delivered.

Once you order you will receive the following SMS notifications:

  • Confirmation your order is on the van for delivery on the day of delivery
  • Notification your order will be delivered within a specific two-hour time slot
  • Confirmation your order has been delivered once successfully delivered

Please ensure you double check your mobile phone number when placing your order. Please also be aware that the times mentioned are estimates and drivers can be delayed due to factors outside their control.

All deliveries can be left in a designated safe place or with a neighbour but if you wish to sign for your delivery yourself our SMS notifications will help.

Carefully Designed Chilled Packaging

All our fresh produce is delivered in specially designed temperature controlled boxes that stay chilled for up to 48 hours, so all your food arrives super fresh every time you order.

When you order fresh products your Muscle Food order arrives with:

Packaging
  • Top quality temperature controlled boxes - Our insulated boxes are made from closed cell non cross linked polythylene keeping your meats fresh for up to 48 hours.
  • Hydrated gel ice sheets - These specially designed sheets are pre-cooled before enveloping your order to ensure your meat arrives chilled (not frozen). They help keep your meat as fresh as the day it was cut and they can be reused.
  • Triple strength layered box - Our custom made boxes are three times stronger than ordinary boxes and are specifically designed for carrying chilled meats.
  • Recyclable & reusable - All our packaging has been designed to be reused or recycled.

Where Do You Deliver?

We deliver pretty much anywhere in the UK. But there are some extended delivery areas in the UK where you may have to wait an extra business day for your delivery:

Extended Delivery Areas:

  • ALL AB Postcodes
  • ALL BT postcodes
  • DD6-11 Postcodes
  • EH35-46 Postcodes
  • ALLIM Postcodes
  • IV1-40 Postcodes
  • KA27-28 Postcodes
  • KW1-14 Postcodes
  • PA20-78 Postcodes
  • PA15-99 Postcodes
  • TR21-25 Postcodes

If you live in one of these extended delivery areas, we recommend you choose delivery dates that fall only between a Tuesday and Thursday.

Unfortunately there are some areas of the UK we do not deliver to right now:

Non-delivery Areas:

  • KW15-17 Postcodes
  • PA42-49 Postcodes
  • ALL HS Postcodes
  • ALL JE Postcodes
  • ALL GY Postcodes
  • ALL ZE Postcodes

These are subject to change of course.