How do I cancel a subscription?
If you wish to cancel your subscription, you can cancel any future orders that have not yet been processed by following these easy steps:
1) Log into your account here (see below image):
2) Click on "Your Orders" (see below image)
3) All future orders are listed in the "Your Orders" page.
- If an order has not yet been processed, the option to "Manage" the order will be presented as shown below. Please select "Manage" (see below image):
- If no "manage" option is visible, the order is now in the process of being being packed and shipped. In this case you should contact Customer Support using the Help Beacon in the bottom right hand corner of this page.
4) After selecting to "manage" your future order, you will be taken to that orders management page. Please scroll down until you see the option to "Cancel Item". If you wish to cancel your subscription, select this "Cancel Item" option (see below image).
5) After selecting to "Cancel Item", you will be presented with a list of cancelation reason options. Please select the one most relevant to you and then click "Cancel Item" at the bottom of the page (see below image).
6) After selecting to "Cancel Item", you should be presented with a "Subscription Cancelled" notification (see image below).
* Should you have any difficulty in cancelling your subscription, please contact Customer Support using the Help Beacon in the bottom right corner of your screen.